RETURN AND REFUND POLICY

To ensure customer satisfaction, we offer the best services possible.

Please be informed that the preparation of your order can begin immediately after your order has been confirmed.

We cannot accept cancellations once your order has been confirmed with the restaurant. Our Refund and Return Policy includes the following terms:

Food Order Errors*

If you receive food that is different from your receipt, we sincerely apologize.

Please call us as soon as you notice that there was an error in your order, so that we can fix it.

For payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error.

In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error.

Food Order Incomplete*

In the rare occasion that your food is missing some items which your ordered, we will make it up to you.

Please call us as soon as you notice that any food items were not received in your order.

You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or send you a cash refund.

Food Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients.

Please call us immediately if you receive unsatisfactory food. We will need the food returned in the original container(s) so we may investigate and deal with the issue.

We will prepare you a new food order.

If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.